On Tuesday night, Signal Vine hosted our very first VIP Event in Washington, DC! Texters from Michigan, Oklahoma, Colorado, Utah, Ohio, Minnesota, Vermont, DC, and other states across the country came together to share their texting successes and network with other organizations. Attendees enjoyed a nacho bar and our signature "Text on the Beach" cocktail while mingling and taking snapshots in our photo booth.
The highlight of the evening was an exciting announcement about our recent projects and new features. Keep an eye out for upcoming blog posts about these new advancements!
While exploring Signal Vine’s platform, great questions have emerged from our customers. We shared a few of our most frequently asked questions with answers from one of our Customer Succes Representatives, Rachel. Enjoy!
We understand that the decision-making process in higher education takes plenty of time and effort. We want to help you build the business case for texting! Share the following resources with your boss to help them understand and appreciate the value of a texting platform.
When I decided to study abroad in Barcelona last semester, I couldn't have been more excited. However, I quickly realized that there was a lot of preparation that needed to be done, and it took frequent communication with my advisor to get everything in order. There was a lot to keep track of: strict deadlines for my visa application, language placement tests, class registration, course approval forms, and so much more.
The contract is signed, the texting program is created, the staff is trained, and now it’s officially Signal Vine Launch Day! Today’s the day you start sending text messages to your students - and they start texting you back.
Course registration, exams, financial aid, making friends - these are intimidating topics first-year students encounter when they arrive on campus each fall. That's why orientation and first-year programs are so important: these programs can be really effective at guiding new students through unfamiliar processes and connecting them to the people and resources they need to succeed at their new school. We reached out to Bryce Bunting, Associate Director of Brigham Young University's First-Year Mentoring Office, to learn more about BYU's approach to the first-year experience and how the program uses text messaging to address the unique needs of first-year students.
Have you ever called a company for customer service help and been greeted by an automated system? The experience feels impersonal and cold. No one likes to talk to a computer, and students are no different. They're used to receiving and dismissing mass automated messages, which is why we always stress the importance of personalization.
Does your organization continue to spend money on technology and programs that are outdated and no longer seem to work? Is your organization making investment choices based on criteria other than effectiveness or outcomes? These are technology traps organizations fall into over and over, allocating budget dollars for technology that doesn’t move the needle on outcomes and absorbs valuable budget dollars that could be better spent on high-impact interventions. To maximize your impact, it's critical for your organization to avoid these traps.