Signal Vine Blog: Text Me Back

Let's Talk About Text: Youngstown State University

Posted by Signal Vine on October 17, 2016

Last week we talked to Millie Rodriguez from Youngstown State University. YSU has been using Signal Vine's platform since February to text prospective, new, and current students in the Distance Education program. YSU sought out a texting platform to help address the challenge of reaching students at all stages of the student lifecycle.

Read YSU's Q&A below! 

Signal Vine: How has texting impacted the student/staff relationship?
Youngstown State University: We are able to answer questions quickly and the student feedback has been positive!
SV: How do you collect participants' phone numbers/information/consent? 
YSU: We only use information that the student provides to us by phone or email. 
SV: How do you plan out the timing and content of your text messages? 
YSU: We plan and sync our messages with our university calendar and schedule. 
SV: Who on your staff responds to text messages, and how often do they check their inbox? 
YSU: We check our inbox daily Monday through Friday and either myself or our Student Support Specialist respond to the text messages. 
SV: What are some memorable interactions your team has had with students through texting? 
YSU: Students getting the answers they need which helps them apply and register. 
SV: What advice would you give to other organizations thinking about implementing text messaging? 
YSU: That it's a good way to reach their populations! The response rate is better and texting works better than email. 
Thanks, YSU! Stay tuned for our next Q&A.
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Topics: Student Life, Q&A, Texting